Warranty Policy

We proudly stand behind the quality of our products.

Provided that the Customer has paid to Christie all amounts owing to Christie for the Products and payment is not contested by the Customer’s credit card company Products purchased via the Website are warranted by Christie as follows:

(a) Prime/New Products: These are warranted to the Customer under Christie’s standard limited warranty as applicable in effect for that specific product at the time of purchase. A copy of the applicable Standard Limited Warranty is available on the Website and will also be provided by Christie upon request. Notwithstanding the foregoing, the standard limited warranty will not apply in respect of any alterations of misuse by Customer.

(b) Certified Refurbished Products: Are warranted for 30 days from the date of purchase, unless otherwise indicated in the product description, for that specific product only. Notwithstanding the foregoing, the warranty will not apply in respect of any alterations of misuse by Customer.

Products can experience problems for a variety of reasons. They can exhibit issues stemming from faulty cabling, poor or incompatible sources, poor ventilation/airflow, and unclean environments.

If the product purchased is found to be defective within the 30-day warranty period, Christie will provide an equivalent replacement, if available, upon inspection of the defective product’s return to Christie. If no equivalent product is available for replacement Christie will offer a refund in lieu.

If you experience a problem with your Product, call Christie Technical Support toll-free at 800-221-8025 for assistance with the issue. If it is deemed a warranty issue, they will initiate an RMA (return merchandise authorization) to return your defective product and provide an RMA number for shipping and reference.

Once we receive the Product and verify the problem, we will send out a replacement free of charge. Should the same model no longer be available, we will either offer a replacement of similar or equal value or a full refund. Our warranty policy is void if you attempt to modify the product, and we don't cover damages caused by buyer neglect or abuse.

Christie suggests that whenever you’re shipping an item over $100, you should use a trackable shipping service or purchase shipping insurance, as we can't guarantee that we will receive your returned item.

EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT, CHRISTIE MAKES NO OTHER WARRANTIES WHATSOEVER TO THE CUSTOMER AND SPECIFICALLY DISCLAIMS ALL OTHER WARRANTIES, WHETHER WRITTEN OR ORAL, EXPRESS, IMPLIED OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR USE OR PURPOSE OR NON-INFRINGEMENT.